![]() ![]() Banking information from the Federal Deposit Insurance Corporation Frequently asked questions for bank customers impacted by the COVID-19 pandemic and information on scams where imposters are pretending to be FDIC representatives to commit fraud. ![]() Economic impact payments from the Internal Revenue Service Information on Economic Impact Payments, also referred to by some as stimulus payments, are automatic for most taxpayers.Steps for quicker financial relief from the Department of the Treasury Personal finance, consumer protection information, and steps for quicker financial relief.Read what's included in the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This can include disaster unemployment assistance, special home loans for disaster victims, and disaster tax relief. Emergency financial help from USA.gov Find out how to get emergency financial help from the government if you've been the victim of a disaster.Other federal resources to help you protect your finances We’ll forward it to the bank and work to get you a response. If you can‘t reach your bank, do not hear back, or feel that your issue has not been resolved, you can submit a complaint to the CFPB.The investigation may take up to 45 or 90 days in some circumstances. They will get back to you with information on what was found during their investigation and what the next steps are. Once you file a notice, the bank will need to investigate the issue. If filing in writing, confirm the address where you are mailing your complaint. Some banks may require you to follow up with a written confirmation after you notify them over the phone. You can do this either by phone or in writing. File an error notice with the bank that issued the card. ![]() If you are having trouble contacting your bank, go to step 4. Depending on the circumstances, if you wait too long to report, you could be responsible for more or all of the unauthorized or incorrect charges. You should contact them right away if you suspect fraud on your account.
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